Store Policies
CLEAR ANSWERS. NO SURPRISES.
We want you to know what to expect when you shop, trade, preorder, or spend time at Final Boss.
Below you'll find our policies for purchases, warranties, trading cards, preorders, trade-ins, store conduct, and other common situations. If you're ever unsure how something applies to you, just ask. We're happy to help.
Last Updated: August 2026
Purchases & Returns
GENERAL RETURN POLICY
Most purchases at Final Boss are considered final sale unless an item qualifies for warranty service or has an eligible functional defect.
Please keep your receipt or other proof of purchase. It is required for warranty claims and eligible returns.
If you're unsure whether something can be returned, exchanged, or covered by warranty, ask us before you buy.
USED GAMES, CONSOLES & WARRANTIES
30-DAY FUNCTIONALITY WARRANTY
Eligible used video games and consoles purchased from Final Boss include a 30-day functionality warranty.
If an eligible item stops working during normal use within that period, bring it back with your proof of purchase. We'll inspect the item and determine the appropriate next step.
Depending on the situation and product availability, that may include:
Repair
Replacement
Store credit
Refund
WHAT ISN'T COVERED
Our warranty covers eligible functional issues during normal use. It does not cover damage that occurs after purchase, including:
Physical damage
Liquid or water damage
Unauthorized repairs or modifications
Damage caused by misuse or neglect
Items will be inspected before warranty service is approved.
NEW GAMES & CONSOLES
New, factory-sealed video games and consoles are considered final sale once purchased.
If a new product has a manufacturer defect, talk to us. We'll help determine the appropriate next step based on the product and situation, which may include manufacturer support.
TRADING CARDS & COLLECTIBLES
TRADING CARD SALES
All trading card sales are final.
This includes:
Individual cards
Sealed trading card products
Opened trading card products
Because collectible cards can change in condition and market value immediately after purchase or opening, we cannot offer returns or exchanges on trading card products.
If you're unsure about a product before purchasing it, ask us. We'd rather help you make an informed decision before the sale.
PREORDERS & ALLOCATIONS
PLACING A PREORDER
Preorders are placed in-store and must be paid in full when the reservation is made.
Our team will confirm current availability before accepting your preorder.
PRODUCT AVAILABILITY
Some products, particularly trading card game releases and other limited items, are subject to manufacturer or distributor allocations.
A preorder reserves product based on the availability Final Boss has been given at the time of the reservation. In rare cases, allocations may change before release.
If an allocation change affects your preorder, we'll contact you and explain the available options.
PICKING UP YOUR PREORDER
Preordered products are held for two weeks after release.
If your preorder is not picked up within that time, the purchase will be refunded as store credit and the product may be made available for sale.
If you know you won't be able to pick something up within the normal window, contact us as soon as possible.
SELL & TRADE
Final Boss buys and trades select video games, gaming hardware, trading cards, comics, manga, graphic novels, and other collectibles.
Walk-ins are welcome during normal business hours.
WHAT WE BUY
Depending on current condition and demand, we may purchase:
VIDEO GAMES & HARDWARE
Retro and modern video games
Home consoles
Handheld systems
Controllers
First-party accessories
Cables and other gaming hardware
TRADING CARDS
Individual cards
Bulk collections
Competitive staples
Cards from Pokémon, Magic: The Gathering, One Piece, Disney Lorcana, and other supported TCGs
COMICS, MANGA & GRAPHIC NOVELS
Single-issue comics
Trade paperbacks
Graphic novels
Manga volumes
Omnibus editions
Larger collections
Final Boss may decline items based on condition, demand, inventory levels, or resale potential.
HOW TRADE VALUES ARE DETERMINED
Every collection is evaluated individually.
We consider factors including:
Overall condition
Completeness
Current market value
Local demand
Resale potential
Once the evaluation is complete, we'll provide an offer with no obligation to accept it.
STANDARD TRADE VALUES
Video Games & Consoles
60% Store Credit / 40% Cash
Trading Cards
70% Store Credit / 60% Cash
Card-for-Card Trades
80% Store Credit
Actual offers depend on the item, condition, demand, and current market value.
PLEASE NOTE: Final Boss does not currently purchase graded cards.
CONDITION
Items in better condition will generally receive stronger offers.
We look for things such as:
Video Games
Working condition
Case and artwork when applicable
No severe damage
Consoles & Accessories
Fully functional
Required cables included whenever possible
No major physical damage
Trading Cards
No significant bends, tears, or water damage
Bulk collections reasonably clean and organized
Comics & Manga
Complete with no missing pages
No mold or water damage
Normal reading wear is generally acceptable
If you're unsure whether something is worth bringing in, you're welcome to let us take a look.
LARGE COLLECTIONS
Walk-ins are welcome, but particularly large collections may require additional evaluation time.
If you're bringing several storage tubs of games, thousands of cards, or multiple long boxes of comics, calling ahead helps us make sure we have enough staff available.
Large evaluations may take 24–48 hours to complete.
ITEMS LEFT FOR TRADE EVALUATION
If your items need to stay with us for additional evaluation, we'll contact you once the evaluation is complete.
Please retrieve your items promptly after we contact you.
Items that remain unclaimed for more than 30 days after notification may be subject to our abandoned-property procedures.
If you need additional time, contact us before the 30-day period ends.
Final disposition of unclaimed property is handled according to applicable requirements.
Store Guidelines
HELPING KEEP FINAL BOSS A GREAT PLACE TO SHOP & PLAY
Final Boss is a shared space for players, collectors, families, newcomers, and longtime customers.
Most of our guidelines come down to one simple idea:
Treat others with the same kindness and respect you'd like to receive yourself.
BE RESPECTFUL
Please:
Treat customers, event participants, and staff with courtesy and respect.
Keep conversations friendly and considerate.
Be a good sport while playing, competing, or trading.
Respect personal boundaries and different experience levels.
Harassment, discrimination, bullying, threats, or hateful conduct will not be tolerated.
HELP US KEEP IT FAMILY FRIENDLY
Families and younger hobbyists spend time at Final Boss every day.
Please:
Use language appropriate for a shared public space.
Avoid displaying or using explicit, graphic, or offensive materials, including playmats, sleeves, apparel, or digital media.
Allow parents and guardians to supervise their own children.
If a situation involving a child needs attention, please let a staff member know rather than addressing the child yourself.
HELP KEEP THE STORE COMFORTABLE
Please:
Clean up after yourself.
Throw away trash before leaving.
Return borrowed store materials.
Keep tables and play areas tidy.
Be mindful of strong odors, including smoke and excessive fragrances.
Small courtesies make a big difference, especially during busy events.
RESPECT EVERYONE'S TIME
You're welcome to stay, play, trade, and spend time with friends during store hours.
If you're finishing a casual game near closing time, we'll give you a reasonable opportunity to wrap things up. Please avoid beginning new casual games shortly before closing so our staff can complete end-of-day responsibilities.
Scheduled tournaments and store events will be allowed to finish.
PHOTOS, RECORDING & PRIVACY
You're welcome to photograph your own collection, cards, purchases, or gaming group.
If you'd like to photograph, record, livestream, or film inside the store in a way that includes other customers or staff, please check with us first.
We want everyone to feel comfortable while they're here.
IF STAFF NEED TO STEP IN
If someone's behavior disrupts the store, violates these guidelines, or creates an unsafe or unwelcoming environment, Final Boss staff may take action when necessary.
Depending on the situation, that may include:
A reminder about our guidelines
Removal from an event
Being asked to leave the store
Refusal of future service when necessary
These decisions are made to protect our customers, staff, and shared community space.
LOST & FOUND
If you lose something at Final Boss, contact us or ask a staff member as soon as possible.
Found items are held for 30 days while we attempt to reunite them with their owner when possible.
After that period, unclaimed items may be handled according to our lost-property procedures and applicable requirements.
If you're trying to claim an item, we may ask you to describe it or otherwise confirm ownership.
HAVE A QUESTION?
Policies can't anticipate every situation.
If you're unsure about a purchase, warranty, preorder, trade, or store guideline, ask us before completing your transaction or contact us afterward if something comes up.
We're happy to explain how a policy applies and help you understand your options.