Final Boss - Store Policies & Guidelines

Clear Policies. Fair Play. No Surprises.

At Final Boss, we believe a great local game store is built on transparency, trust, and mutual respect. Our store policies are designed to keep shopping, trading, and playing fair for everyone—customers and staff alike.

Below you’ll find an overview of our core policy areas. Each page goes into detail so you know exactly what to expect.

Sell & Trade-Ins Policy

Thinking about selling or trading something? Start here.

This policy covers:

  • What we buy (games, cards, consoles, comics, manga)

  • Condition requirements

  • Trade and cash offer percentages

  • Items left for evaluation

  • Abandoned trade items and time limits

  • Staff discretion during evaluations


👉 Read our Sell & Trade-Ins Policy

Purchases, Returns & Warranty Policy

Bought something and have a question about returns or warranties?

This policy explains:

  • What qualifies as final sale

  • Trading card sales (final sale)

  • Used game and console warranties

  • New, sealed product rules

  • Refund methods and inspections

  • What voids warranty coverage


👉 Read our Purchases, Returns & Warranty Policy

Preorders & Allocations Policy

Preorders can be confusing—we explain how they actually work.

This policy outlines:

  • How preorders are placed and paid

  • Pickup windows and customer responsibility

  • Allocation limits and changes

  • What happens if a preorder isn’t picked up

  • Why some products are limited

  • Our approach to pricing and fairness


👉 Read our Preorders & Allocations Policy

Store Guidelines & Code of Conduct

Helping keep Final Boss a great place to shop and play.

This page covers:

  • Family-friendly expectations

  • Inclusivity and respect

  • Inappropriate content guidelines

  • Hygiene and shared-space standards

  • Store hours and event behavior

  • Photography and recording rules

  • Enforcement and staff authority


👉 Read our Store Guidelines & Code of Conduct

A Few Important Notes

Policies are subject to change without notice.

  • We may attempt to contact customers when follow-up is required, but responsibility for pickup and communication remains with the customer.

  • By shopping, trading, or participating in events at Final Boss, customers agree to follow all store policies and guidelines.

If you ever have questions or need clarification, our staff is always happy to help—just ask.

Thank You for Supporting Final Boss

Final Boss exists because of our community. Clear policies help us keep this space welcoming, fair, and fun for everyone who walks through the door.

Thanks for being part of the Final Boss community.